Sony Vaio Support (Day 3)
It's all gone well. It's 14:43 and the UPS guy has come and collected my notebook. He didn't seem to have any packaging materials with him (in contrast to what the woman said on the phone). So he took my unscratched laptop and just carried it off without packing it. Presumably he has some packing stuff in his van? Or maybe he'll just not pack it so it gets really scratched? Well, I'll see when I get it back.