Sony Vaio Support (Day 2)
Tuesday was much better. The employee from Monday said she'd (try to) ring me, even if nothing happened. She did ring me, at about 5pm (which made me a little worried that she wasn't going to call), and said that the laptop could be collected the next day. They hadn't resolved the warranty issue, but they were prepared to accept that I had one (on the grounds of the invoice that I faxed to them, which they sent to me originally confirming my purchase), so were prepared to pick up and repair the laptop for free.
Concerning the pick-up,
- Obviously they couldn't give me an exact time, only 9am-5pm.
- So I chose my office address. It's not easy to find me in this office, so I told her to tell them to go to the address and give me a call. She said they have a limit on how many calls they can make, so they might not be able to call me.
- So I gave an incredibly detailed and complex description of how to find me. Then she said she only had a small text field to type the instructions in, so she'll abbreviate them, and hope the guy understands.
Someone really has decided to make this as challenging as possible!
So here I am, Wednesday, Day 3, in the office, at 9am, waiting for the laptop to be picked up. How do people do this every day?